Each and every order is carefully inspected prior to being packed to ensure that your items are in the condition we would want to receive them ourselves.
We do appreciate that things can occasionally have issues on route and will endeavour to rectify those issues to your satisfaction.
In the even of you wishing to cancel or return your order please contact us as soon as possible at firstname.lastname@example.org . You have 14 days to cancel your order under distance selling regulations providing that it is a non-perishable item, is not personalised or has been designated a non-returnable item at point of purchase.
Where possible, we endeavour to dispatch orders on the day they are received. If your order has been dispatched then you may refuse to accept it from the courier and it will be returned to us. However, if you are able to cancel your order before it is dispatched, we will refund the total cost of your order and it will be cancelled.
If your order has been delivered then it becomes your responsibility to safely return it to us and in a timely manner. The item must be returned to us with all seals intact and in a re-saleable condition meaning that it is unopened and with no damage to the product or its packaging.
Please send returns to:
Restless Spirits Limited
The Genesis Centre
Please note that refunds will be processes within 5 working days of an order being returned to us. We can only reimburse any return delivery costs where an item was sent to incorrectly or the product was damaged or defective. Return postage costs for items that are simply unwanted but, otherwise correct, are the responsibility of the customer and not the responsibility of Restless Spirits. If you do simply change your mind, that’s ok. We will issue your refund within 5 days of receiving the order back in the same condition that it was sent you as per the above conditions.
Some of our Old and Rare items show signs of age or wear to their packaging and therefore, may not be in a perfect condition when sent to/received by you. We will endeavour to ensure that all items that fall into this category are clearly and properly described in their listing. To aid with your purchase, any photographs will be of the actual item and not a similar product. If you have any questions relating to the condition of an old and rare product please contact us before making the purchase to discuss. We will be happy to provide additional photographs and additional assessment to assist with your purchase.